Return Request Period: In the event (wrong product shipped by us or in the case of dead product) that you wish to make a return, please submit a complaint within 3 days from the date of delivery. Any requests received after this period may not be accepted. If the seal of the product is opened and the product is not faulty then return/refund will not be applicable. Replace / Refund request will cancelled if any part or accessory is missing from the product box. SHOP99 VARIETY AND SHOP99 VARIETY SHOP is in no way responsible for any damage to the order while in transit to the buyer.
Damaged Product: If you receive a damaged product, kindly provide us with an unboxing video (without cut) and clear photos showing the damage. This evidence is crucial for us to assess the situation and provide appropriate assistance.
Return Shipping: The cost of return shipping will be your responsibility, except in cases where the return is a result of our error (e.g., damaged or incorrect item sent). We recommend using a reliable shipping service with tracking to ensure the safe return of the product.
Missing Items: If any items are missing from your order, please notify us within 7 days of delivery. We will investigate the matter and, if confirmed, initiate a refund for the missing item(s).
